Refund policy

We built CoworkTours in the wake of operators that collapsed and took customers' money with them. So we do the opposite of hide the terms — we lead with them.

The promise, in one line

A trip runs only once it reaches its minimum cohort. Until then, your deposit is fully refundable. No trip, full refund.

Deposits

• You reserve a seat with a deposit after your discovery call. The amount is stated on each trip page (TBC per trip).
• Before a trip is confirmed (i.e. before it reaches its minimum cohort), your deposit is 100% refundable on request, for any reason.
• If a trip never reaches its minimum cohort, it does not run and all deposits are refunded in full, automatically.

After a trip is confirmed

Once a trip is confirmed and you've paid your balance, standard cancellation terms apply, because we've committed to suppliers on your behalf. Indicative terms (to be finalised per trip, TBC):

• Cancellation more than 60 days before departure: balance refunded less the deposit.
• 30–60 days before departure: partial refund (TBC%).
• Under 30 days: non-refundable, though we'll always try to help you transfer your seat.

If we cancel

In the rare event we cancel a confirmed trip, you receive a full refund of everything paid to CoworkTours. Travel and insurance booked with third parties are between you and them — which is why we require travel insurance.

Travel insurance

Comprehensive travel insurance (including medical and cancellation cover) is required for every guest. International flights are excluded from all trip prices.

Questions about any of this? That's exactly what the discovery call is for.

See how the funnel works →